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GENERAL TERMS AND CONDITIONS

1, Conditions for participants

Individuals can only take part with a valid ticket. Requirements for entry to the “High Rope Course Isarwinkel” as well as the zip line “Flying Fox” is, in all circumstances, that the individual does not suffer from an illness, be it a mental or physical impairment that could pose a danger to themselves or to third parties. Pregnant women and persons with limitations may participate at their own risk, provided that the security staff is informed in advance. For any special risks associated with a health impairment or pregnancy the participant concerned is solely responsible. The user rules are to be read carefully before entering the “High Rope Course Isarwinkel” and the zip line “Flying Fox” by each participant (download from our website or on site as a copy). With the information about the individual as well as their signature, the participant confirms that they have read the users rules and agree with the conditions set out. Minors of under 18 years are only permitted access to the “Hochseilgarten Isarwinkel” and the zip line “Flying Fox” with the consent of their parent or legal caregiver. Persons who are under the influence of alcohol or other drugs, are not permitted to enter the “Hochseilgarten Isarwinkel” or the zip line “Flying Fox”.

2. Safety

Before entering the “Hochseilgarten Isarwinkel” just as in before using the zip line “Flying Fox”, each participant has to take part in the safety briefing. The inspection and utilisation of the “Hochseilgarten Isarwinkel” and the “Flying Fox”, including the use of all safety equipment is the sole responsibility of the participant. Each participant is obliged to read the user rules thoroughly and acknowledge them.

3. Liability

Participation is at your own risk. The “Hochseilgarten Isarwinkel GmbH” is only liable for intent or gross negligence. Parents or legal caregivers are responsible for all minors under 18 years and all participants with limited physical abilities. For all minors under 18 years and individuals with limited physical abilities a written permission by their parent or legal representatives must be submitted before the start of training.
4. Equipment

Each participant is provided with modern safety equipment. This equipment is the property of the “Hochseilgarten Isarwinkel GmbH” and is not transferable to another person. The participant takes the responsibility of the care for these items. Damage or irregularities must be reported immediately to the safety personel. The given safety equipment must only be used under the instruction of the instructors.

5. Act of God/Force Majeure

If a training is made more difficult or dangerous due to an Act of God/Force Majeure then the instructor is entitled to make the decision of terminating all activities. When an event is cancelled in this way then there is no entitlement for refunds. Any multiple activities that were arranged as a package and hadn’t been completed are also exempt from any refund.

6. Payment

To confirm the reservation a deposit of 50 of the registration fees will be charged. The remaining balance is due prior to the event. Should the remaining balance not be paid within the agreed time period the “Hochseilgarten Isarwinkel” is entitled to exclude participation. Participants without prior reservation are to pay cash on the premises. Vouchers are valid for 12 months from the date of issue.

7. Cancellation

By written cancellations of the confirmed arrangements the following costs are applicable for the agreed participation fee: at least 30 days before – no costs, at least 14 days before – 50, at least 7 days before – 80% and by “no show” 100%. All cancellations must be made in writing. The date upon which the written cancellation has been received defines whether timeline percentage costs are applicable. Cancellations made up to 3 days prior the arrangement and due to bad weather are still liable for the costs accrued, eg; costs for contractors, preparation time.

8. Orders of the Instructor

The orders of the instructors are unrestricted. Failure to comply with the order of an instructor or by continuous disturbance of the sequence, the instructor is obliged to immediately exclude the individual or the complete group involved. In these cases there is no entitlement for any refunds.

9.  Postponing agreed appointments

The “Hochseilgarten Isarwinkel GmbH” is entitled, in the short term (for example, in heavy rain, hail, storms, thunderstorms, etc.) to postpone any agreed appointments. The customer will be informed as early as possible. A cancellation for this reason is not permitted.

10, Severability Clause

If clauses of these terms and conditions are or become invalid, this shall not affect the validity of the remaining clauses. Rather, instead of every invalid clause shall be the purpose of the appropriate agreement or at least close replacement clauses, as they would have been agreed by the parties to achieve the same economic result if they had known the invalidity of the clause. The same applies to gaps.